My tenure at Optum State Gov’t Solutions Ops was amazing. I was hired to lead a team of designers with the goal of modernizing a portion of the state infrastructure of West Virginia. Our task was to modernize the state’s child care portal. Their previous version was built in the early 1980s and was DOS-prompt, in addition to this we were the first iteration of that redesign so we had the freedom to create something great without following approved standards. We spent a lot of time on our phones with the subject matter experts sitting in the state offices in West Virginia and made trips down to get some first-hand contact with the application. It was an incredible experience that I will never forget.
