Optum State Government Solutions Ops, Minnetonka, MN (UnitedHealth Group subsidiary supporting state governments in managing health and human services programs)
UX Design Lead
Minnetonka, MN
Mar 2018 – Dec 2018
Led cross-functional teams in modernizing a confidential West Virginia state infrastructure project, encompassing intranet, public-facing citizen portals, and internal agency portals to improve access to health and human services.
Designed and delivered a comprehensive design system using advanced prototyping tools, managed end-to-end prototyping workflows, finalized content structure, and executed large-scale UI deliverables with meticulous attention to detail.
Earned company awards for outstanding collaboration and innovation.
The modernization effort contributed to a 58% reduction in childcare costs (from $21M in 2015 to $8.8M in 2025, delivering $13.1M in savings) while preserving or enhancing service quality and accessibility.
