Optum State Gov’t Solutions Ops
UX Design Lead
Minnetonka, MN
Mar 2018 – Dec 2018
An entity under UnitedHealth Group, Optum State Government Solutions Ops refers to Optum’s operations and services that specifically support state governments in managing their health and human services programs.
• I led cross-functional teams to modernize a confidential West Virginia state infrastructure project, including intranet, public, and agency portals. Using advanced design tools, I created a comprehensive design system, managed prototyping, and finalized content, earning company awards for collaboration and innovation. My work reduced childcare costs by 58% ($21M in 2015 to $8.8M in 2025, saving $13.1M) while maintaining service quality.
