Patrick Mulder

UX Design Lead/Product Design & Strategy

Focusing on design systems, style guides, team leadership, product formation, and deep understanding of target demographics to deliver inclusive, high-impact digital experiences.

Seasoned leader with 20+ years crafting accessible, user-centered solutions for complex government, healthcare, and enterprise environments—including $100M+ DHS immigration modernization, Amazon AWS FinTech, UnitedHealth Group/Optum, CVS Health, and state agencies. Renowned for modernizing legacy platforms (e.g., slow, error-prone ELIS) into fast, intuitive, WCAG 2.0/2.1 AA-compliant experiences that reduce errors, boost usability, earn end-user praise, and drive measurable value like $13M+ in savings.

Passionate about bridging public-sector constraints with private-sector polish—leading cross-functional teams through end-to-end UX: research/discovery with SMEs, ideation, prototyping, testing, and scalable design systems.

Portfolio Resume

Who I am

  • U.S.-born citizen with a lifelong passion for exploring diverse cultures through extensive international travel starting at a young age
  • Deeply shaped by firsthand exposure to different perspectives, demographics, and ways of life around the world
  • This unique cross-cultural empathy naturally led me to User Experience Design, where I focus on creating inclusive, human-centered digital experiences that truly resonate with varied audiences

 

What I do

Results-oriented Senior UX Design Leader with over 20 years of experience delivering intuitive, accessible digital solutions for complex enterprise and government environments, including the U.S. Department of Homeland Security, Amazon (AWS FinTech), UnitedHealth Group/Optum, CVS Health, and state agencies. Proven track record of leading cross-functional teams to modernize legacy systems, build comprehensive design systems, and drive measurable improvements in usability, efficiency, and user satisfaction.

Expert in end-to-end UX processes—conducting rigorous user research, facilitating discovery with stakeholders and subject matter experts, ideating innovative solutions, creating wireframes and high-fidelity prototypes, conducting usability testing, and ensuring WCAG 2.0/2.1 AA and Section 508 compliance. Specialize in transforming slow, error-prone government platforms into fast, consistent, and inclusive experiences that earn praise from end users (e.g., immigration officers) and executive leadership.

Key highlights include:

  • Leading a six-person design team on a $100M+ DHS immigration modernization initiative; delivered UI solutions, vision, roadmap, and accessible design system for legacy ELIS and a new refugee/asylum platform, resulting in faster workflows, enhanced usability, and reduced errors.
  • Spearheading multinational healthcare analytics standardization efforts funded by the National Committee for Quality Assurance, establishing company-wide UX standards and design systems that optimized government reporting processes.
  • Modernizing confidential state government infrastructure (including portals for West Virginia), reducing childcare costs by 58% ($13.1M savings) through improved digital access and service delivery while upholding quality.
  • Designing enterprise-wide, WCAG-compliant solutions for financial pricing standardization at Amazon and internal retail tools at CVS Health, achieving high stakeholder satisfaction and project consistency via maintained style guides.

Adept at collaborating with developers, product owners, and domain experts in multi-platform, regulated settings to align user needs with business and compliance goals. Passionate about making public-sector technology feel private-sector polished—let’s connect to discuss how I can elevate user experiences on your next initiative.

Who I am

Seasoned Senior UX Design Leader with 20+ years crafting accessible, high-impact digital solutions for government, healthcare, and enterprise clients—including $100M+ DHS immigration modernization, Amazon AWS FinTech, UnitedHealth Group/Optum, and CVS Health. I lead cross-functional teams through end-to-end user-centered design: stakeholder/SME research, ideation, prototyping, usability testing, and WCAG 2.0/2.1 AA-compliant design systems. Known for modernizing legacy platforms (e.g., slow, error-prone ELIS) into fast, intuitive experiences that cut errors, improve usability, earn praise, and deliver results like $13M+ in savings. Passionate about blending public-sector needs with private-sector polish in regulated environments. Let’s connect to elevate your digital experiences.

What I do

Delivering accessible, high-impact digital solutions for government, healthcare, and enterprise clients—including $100M+ DHS immigration modernization, Amazon AWS FinTech, UnitedHealth Group/Optum, and CVS Health. I lead teams through full-cycle user-centered design: research/discovery with SMEs, ideation, prototyping, usability testing, and WCAG 2.0/2.1 AA-compliant design systems. Renowned for transforming legacy platforms (e.g., DHS ELIS) into fast, intuitive experiences that reduce errors, boost usability, earn praise, and deliver $13M+ savings. Passionate about bridging public-sector constraints with private-sector polish. Let’s connect to elevate your digital experiences.

How I work

I lead cross-functional teams through end-to-end user-centered design: stakeholder/SME research, ideation, prototyping, usability testing, and WCAG 2.0/2.1 AA-compliant design systems. Renowned for transforming legacy platforms (e.g., slow, error-prone ELIS) into fast, intuitive experiences that reduce errors, boost usability, earn praise, and deliver measurable value like $13M+ in savings. I’m driven by work of real significance—I take full ownership, keep projects top-of-mind, and need meaningful influence over direction rather than focusing solely on minor details. Passionate about bridging public-sector constraints with private-sector polish—let’s connect to drive impactful digital outcomes.

“Design is not just what it looks like and feels like. Design is how it works.”

-Steve jobs