West Virginia OSCAR Portal Modernization Replacing highly complex terminal-based legacy child support systems with intuitive, accessible, and compliant citizen and officer management workflows. Organization & Contract Role Key Initiative & Human-Centered Modernization Focus Measurable Business & UX Impact Optum State Government / UX Lead Modernizing core state welfare and child support case infrastructure for […]
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1. The Problem The business problem involved the need for a centralized and streamlined pricing portal for AWS fintech services. There were challenges with disparate pricing models across different regions that led to confusion and inefficiencies for users trying to access consistent pricing information. 2. The Users The primary users included AWS sales […]
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Case Study: Modernizing Federal Architecture at Scale 1. The Problem The business problem revolved around outdated federal architecture that lacked scalability, efficiency, and modern design principles. Agencies struggled with disparate systems that hindered collaboration and data sharing. 2. The Users The primary users included federal agency employees, IT departments, and stakeholders involved in government […]