West Virginia OSCAR Portal Modernization Replacing highly complex terminal-based legacy child support systems with intuitive, accessible, and compliant citizen and officer management workflows. Organization & Contract Role Key Initiative & Human-Centered Modernization Focus Measurable Business & UX Impact Optum State Government / UX Lead Modernizing core state welfare and child support case infrastructure for West […]

Case Study: Modernizing Federal Architecture at Scale Lead UX Design & Enterprise Governance Executive Summary When navigating complex federal immigration pipelines, structural fragmentation and dense layouts don’t just slow down software—they introduce critical user friction, elevate submission errors, and exacerbate massive processing backlogs. Analyzing Legacy User Journeys As the Lead UX Designer for the modernization […]